Policies | Riya Ebook Store
Store Policies

Policies

How your data is handled, what you're agreeing to when you buy, and what happens if something goes wrong.

Last updated: 20 October 2026

Privacy Policy Terms & Conditions Refund Policy Digital Product Policy
01

Privacy Policy

Who we are

This store is operated by Riya Ebook Store, based in New Delhi, India. For any privacy question, write to riyaebookstore7@gmail.com.

What we collect

We keep this deliberately small. When you buy an ebook, we collect:

We never see or store your card, UPI or bank details. Payment information is entered directly with our payment provider, Razorpay, and is handled entirely by them.

Why we use it

We do not use your data for automated profiling, and we do not sell or rent it to anyone.

Marketing emails

We only send marketing emails if you have explicitly opted in. Purchase-confirmation and ebook-delivery emails are not marketing — they're part of delivering your order. Every marketing email carries an unsubscribe link, and unsubscribing takes effect immediately.

Who else sees your data

Only the services we need to run the store:

Each of these handles your data under its own privacy policy. We may also disclose information if a law or a valid legal order requires it.

How long we keep it

Order records are kept for as long as needed to give you continued access to your purchase and to satisfy tax and accounting rules — typically 7 years. Marketing contacts are kept until you unsubscribe.

Your rights

You can ask us to show you the data we hold about you, correct it, delete it, or stop using it for marketing. Email riyaebookstore7@gmail.com and we'll respond within 30 days. Note that if you ask us to delete your order record, we may no longer be able to resend your ebook, and we may need to retain the minimum required for tax purposes.

Cookies

We use only what the store needs to work — keeping you signed in and remembering your cart or order session. We also use the Meta (Facebook) Pixel to measure how our ads perform; it sets advertising cookies in your browser. You can decline them through your browser's cookie settings or your Meta ad preferences.

Children

This store isn't intended for children under 18, and we don't knowingly collect their data. If you believe a child has given us information, email us and we'll delete it.

Changes

If we change this policy, we'll update the date at the top of this page. Material changes will be announced on the store.

02

Terms & Conditions

Agreeing to these terms

By using this store or buying an ebook, you agree to these terms. If you don't agree with them, please don't purchase.

What you're buying

Every product on this store is a digital ebook delivered as a PDF file. Nothing physical is shipped. Each product page states the page count and what the book covers; that page, together with the free preview, is the description you're buying against.

Placing an order

You provide your name and email at checkout and pay through our payment provider. Your order is only confirmed once the provider has verified the payment — a payment that fails, is cancelled, or times out does not create an order and does not grant access. Prices are shown in Indian rupees (INR ₹) and include all applicable taxes.

Your licence to read

When you buy an ebook, you get a personal, non-exclusive, non-transferable licence to read it on your own devices. You may:

You may not:

Copyright

All text, covers and design on this store and inside the ebooks remain the property of their author — Riya or the credited author of the individual title — and are protected by copyright. Buying an ebook buys you a licence to read it, not ownership of the work.

Your responsibilities

Please give an accurate email address — it's how your ebook reaches you, and we can't deliver to an address that doesn't exist. Please keep your ebook file to yourself; you're responsible for how your copy is used.

What these books are and aren't

These books are for education and general interest. Nothing in them is medical, psychological, legal or financial advice, and they are not a substitute for care from a qualified professional. If you're dealing with a health or mental-health concern, please speak to a professional. We make no promise of any particular result from reading a book.

Availability and changes

We may add, update, reprice, or withdraw titles at any time; changes don't affect orders already placed. We aim to keep the store available but can't guarantee uninterrupted access. If a listing contains an obvious error — a wrong price or description — we may cancel the affected order and refund it in full.

Limits on liability

To the extent the law allows, our total liability for any claim relating to a purchase is limited to the amount you paid for that purchase. We're not liable for indirect or consequential loss. Nothing here limits any right you have under consumer law that cannot legally be excluded.

Ending access

We may suspend access if we find a licence being broken — for example a purchased file being distributed publicly — or where payment is reversed or fraudulent.

Governing law

These terms are governed by the laws of India, and disputes will be handled by the courts of New Delhi.

Contact

Questions about these terms: riyaebookstore7@gmail.com.

03

Refund Policy

The short version: because an ebook is delivered instantly and can't be returned, sales are final once the file has been delivered to your email — but if something is genuinely wrong, we'll fix it or refund you.

Why digital sales are final

Once a PDF has been delivered, it's yours and can't be given back. That's why we publish a free preview of every book — please read it before buying, so you know what you're getting.

When we will refund you

We'll issue a full refund if:

In most of these cases our first step is simply to fix the problem — resend the file, restore your access, or send the right book. A refund follows if the fix doesn't work.

When we can't refund

How to request one

Email riyaebookstore7@gmail.com within 7 days of your purchase, with your Order ID, the email you bought with, and a short description of the problem (a screenshot helps). We'll reply within 3 business days.

How refunds are paid

Approved refunds go back to your original payment method through our payment provider, usually within 5–10 business days — the exact timing depends on your bank. When a refund is issued, your access to that ebook ends and you must delete your copies.

Your legal rights

This policy sits alongside your rights under consumer law, which it does not remove. Nothing here affects any rights you have under applicable consumer law that cannot be excluded.

04

Digital Product Policy

Exactly what you receive, how it reaches you, and what you need to read it.

What you receive

A complete ebook as a PDF file. Each product page lists that title's page count. There is no physical book, no audiobook, and no printed edition.

How delivery works

Nothing is delivered before payment is verified, and the ebook files are never publicly linked.

Email delivery

Your ebook is sent to the email address you entered at checkout as a PDF attachment, so there is no download link to expire. If the email doesn't arrive, check your spam or promotions folder first, then write to us with your Order ID and we'll resend the file. Please don't forward the file to others — it is licensed for your personal use.

What you need to read it

Any device with a PDF reader: phone, tablet, laptop or desktop. Most phones and browsers open PDFs with no extra software. Kindle devices can generally display PDFs, or you can use Amazon's "Send to Kindle" to transfer the file — but the layout is designed for a PDF reader, not for reflowable Kindle text.

Keeping your copy

Please save the PDF somewhere safe once it arrives. If you lose it, write to us with your Order ID and we'll resend it, but we can't promise a specific store or hosting provider will exist forever — your own saved copy is the reliable one.

Updates to a book

If we release a corrected or revised edition of a title you've bought, if you write to us with your Order ID, we will email you the corrected edition free of charge.

Sharing and piracy

These books are written and published independently — every honest purchase is what makes the next book possible. Uploading a purchased file, or passing the file around, is copyright infringement and may end your access. If you spot one of these books being distributed illegally, please tell us at riyaebookstore7@gmail.com.

Problems with a file

If your email doesn't arrive or a file won't open, email riyaebookstore7@gmail.com with your Order ID and what you're seeing. We'd much rather fix it than have you stuck with a book you paid for.

Still have a question?

If anything here isn't clear, or something's gone wrong with an order, just write to us.

Email us Read the FAQ